- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in the world. Generally, we ship via United Parcel Service (UPS) to the United States and Canada. We ship via the United States Postal Service (USPS) to the rest of the world. Note that we may not be able to ship to some international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option we use. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All returns are subject to inspection. Any product that, in our opinion, shows evidence of being used or damaged and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to refuse any return.
When returning a product, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid - no collect shipments will be accepted. Insure the returned product for its full value to protect yourself against loss. If you have any further questions, please contact us.